TERMS AND CONDITIONS OF SERVICE

Last Updated: 12 July 2026 (Version 2.7.0)

Welcome to renov (the "Platform"), accessible via renov.at and related websites, applications, dashboards, communication tools, payment tools, and services operated by Guestr Technologies FZ-LLC.

These Terms and Conditions of Service ("Terms") constitute a legally binding agreement between you ("User", "Client", "Contractor", "you", or "your") and Guestr Technologies FZ-LLC ("renov", "Company", "we", "us", or "our"), a company registered and operating under the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Please read these Terms carefully before registering, accessing, browsing, submitting a project, sending a proposal, communicating with another User, making a payment, or otherwise using the Platform.

By creating an account, clicking "I agree", using the Platform, submitting any information, or continuing to access the Platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, and any additional rules, policies, or notices published by us from time to time.

If you do not agree to these Terms, you must not access, register for, or use the Platform.

1. DEFINITIONS AND ELECTRONIC CONTRACTING

1.1 "Client" means a User who posts, requests, evaluates, negotiates, or contracts for renovation, construction, maintenance, design, fit-out, repair, or related services.

1.2 "Contractor" means an independent third-party service provider, company, consultant, supplier, or professional who offers or provides renovation, construction, maintenance, design, fit-out, repair, or related services to Clients.

1.3 "Project" means any renovation, construction, repair, design, fit-out, maintenance, inspection, advisory, or related request, proposal, quotation, scope of work, or transaction initiated through or in connection with the Platform.

1.4 "Renovation Contract" means any agreement, quotation, purchase order, proposal, scope of work, invoice, variation order, payment agreement, or other arrangement entered into directly between a Client and a Contractor.

1.5 "Platform Services" means the technology-based marketplace, listing, matching, communication, administrative, billing, subscription, commission, project management, and related digital tools provided by us.

1.6 "User Content" means any text, images, photographs, videos, files, drawings, specifications, plans, messages, reviews, ratings, trade licenses, documents, proposals, or other content uploaded, submitted, transmitted, or displayed by Users.

1.7 Electronic Acceptance and Logged Consent: These Terms may be accepted electronically through click-wrap affirmation, account registration, continued use of the Platform, or any other electronic method made available by the Company. By clicking "I Agree", registering an account, submitting information, or continuing to use the Platform Services, you confirm that you have read, understood, and accepted these Terms, and that such electronic acceptance is intended to create a legally binding agreement to the maximum extent permitted under UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services, Cabinet Resolution No. 28 of 2023 on its Executive Regulations, and any applicable implementing regulations, as amended from time to time. The Company may electronically log and archive user acceptances, timestamps, IP addresses, account identifiers, device metadata, consent version numbers, and related registration metadata as evidence of acceptance.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 You must be at least twenty-one (21) years old and have full legal capacity to enter into binding agreements under applicable UAE law.

2.2 If you use the Platform on behalf of a company, entity, partnership, establishment, or other legal person, you represent and warrant that you have full authority to bind that entity to these Terms.

2.3 You must provide accurate, current, and complete information during registration and must promptly update your account information if it changes.

2.4 You are solely responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2.5 We may refuse registration, suspend, restrict, or terminate any account at our sole discretion, including where we suspect fraud, misrepresentation, unlawful conduct, sanctions risk, non-compliance, fee circumvention, or breach of these Terms.

3. INTERMEDIARY NATURE OF THE PLATFORM

3.1 renov is an online intermediary marketplace. The Platform is designed to help Clients discover, communicate with, and receive proposals from independent Contractors.

3.2 We are not a contractor, construction company, engineering consultant, architect, project manager, technical supervisor, quality inspector, materials supplier, employer, agent, joint venture partner, broker of record, insurer, guarantor, trustee, escrow provider, fiduciary, mediator, arbitrator, or dispute resolution provider.

3.3 We do not perform, supervise, certify, inspect, approve, guarantee, or warrant any renovation, construction, design, engineering, repair, fit-out, maintenance, or related work.

3.4 We do not select, appoint, recommend, supervise, control, manage, inspect, certify, or guarantee any Contractor or any Contractor’s work.

3.5 We are not a party to any Renovation Contract between a Client and a Contractor. Any Renovation Contract is entered into solely and directly between the relevant Client and Contractor.

3.6 The Client independently decides whether to contact, shortlist, negotiate with, hire, pay, or otherwise engage any Contractor. Any such decision is made solely at the Client’s own risk.

3.7 We do not guarantee:

(a) the quality, safety, legality, completeness, durability, suitability, structural integrity, compliance, or timeliness of any Contractor’s work;

(b) the accuracy of any proposal, quotation, budget, timeline, license, insurance, permit, certificate, rating, review, profile, portfolio, or User Content;

(d) that any Client will pay a Contractor;

(e) that any Contractor will complete a Project;

(f) that any Project will comply with Dubai Municipality, master developer, building management, community, landlord, free zone, or other regulatory requirements.

3.8 Any decision to hire, contract with, pay, or otherwise engage another User is made solely at your own risk.

3.9 Technology Marketplace Only: The Platform provides technology-based marketplace, communication, listing, lead management, proposal management, project-request, review, portfolio, and administrative tools only. The Company does not itself sell, supply, perform, manage, supervise, inspect, certify, or guarantee any renovation, construction, fit-out, repair, design, maintenance, engineering, inspection, or related services offered by Contractors. Any such services are supplied solely by independent Contractors directly to Clients.

4. NO DISPUTE RESOLUTION, NO COMPENSATION, AND NO CONTRACTOR GUARANTEE

4.1 The Platform is a technology intermediary only. We provide tools that allow Clients and Contractors to discover each other, communicate, exchange proposals, and manage certain administrative aspects of a Project.

4.2 We do not act as a judge, arbitrator, mediator, expert, engineer, architect, project manager, escrow provider, insurer, debt collector, guarantor, compensation fund, or enforcement body in relation to any dispute between a Client and a Contractor.

4.3 If a Contractor fails to perform, delays the Project, abandons the Project, performs defective work, damages property, refuses to refund money, becomes unreachable, or otherwise breaches any agreement with the Client, the Client’s claim is solely against that Contractor and not against the Platform.

4.4 We are not responsible for refunding, reimbursing, compensating, replacing, repairing, completing, supervising, or otherwise remedying any Contractor’s acts, omissions, defaults, negligence, fraud, poor workmanship, delay, abandonment, or breach of contract.

4.5 Any dispute between a Client and a Contractor, including disputes concerning workmanship, delays, defects, safety, permits, materials, payments, refunds, variations, warranties, property damage, personal injury, abandonment, or breach of contract, is solely between the Client and the Contractor.

4.6 We have no obligation to investigate, mediate, resolve, compensate, refund, inspect, supervise, enforce, or participate in disputes between Users.

4.7 At our sole discretion, we may take platform-level actions, such as reviewing a complaint, requesting information, limiting account access, suspending or removing a User, preventing further use of the Platform, or cooperating with competent authorities.

4.8 Any action we take is taken only to protect the Platform and other Users and does not create any obligation to investigate, mediate, resolve, compensate, refund, enforce, or participate in any dispute.

5. CONTRACTOR LICENSING, PERMITS, AND COMPLIANCE

5.1 Contractors represent and warrant that they hold and will maintain all licenses, permits, approvals, registrations, insurances, qualifications, and authorisations required to lawfully offer and perform their services in the UAE, including where applicable approvals from the Dubai Department of Economy and Tourism, Dubai Municipality, Civil Defence, master developers, building management, community management companies, landlords, free zone authorities, and any other competent authority.

5.2 Contractors are solely responsible for verifying whether a Project requires specific permits, drawings, NOCs, engineering approvals, method statements, safety documentation, labour permits, insurance coverage, or regulatory approvals.

5.3 Clients are solely responsible for independently verifying the identity, license status, scope of licensed activities, insurance, qualifications, experience, and suitability of any Contractor before entering into any Renovation Contract or allowing access to any property.

5.4 We may request trade licenses, Emirates ID information, company documents, proof of authorization, insurance documents, or other documents for basic onboarding, identity verification, compliance, fraud prevention, or platform integrity purposes.

5.5 Our collection, review, acceptance, display, or storage of any license or document does not constitute:

(a) legal verification;

(b) technical certification;

(d) recommendation;

(e) warranty;

(f) endorsement;

(g) guarantee of validity, authenticity, scope, insurance coverage, or continued compliance.

5.6 Contractors must not offer services outside the scope of their licenses, approvals, permits, insurance, or legal capacity.

5.7 Informational Display Only: Any verification badge, uploaded document, profile field, availability status, rating, ranking, review, portfolio, search result, or recommendation shown on the Platform is provided for informational and platform-administrative purposes only. It must not be treated as legal verification, regulatory approval, professional certification, technical validation, insurance confirmation, suitability assessment, quality assurance, endorsement, warranty, or guarantee by the Company.

6. CLIENT RESPONSIBILITIES

6.1 Clients are solely responsible for providing accurate Project information, including property details, access restrictions, landlord requirements, community rules, building management requirements, drawings, measurements, budgets, timelines, and any known risks.

6.2 Clients must obtain all required property owner, landlord, building management, master developer, community, government, or other approvals before allowing works to begin, unless expressly agreed otherwise in the Renovation Contract with the Contractor.

6.3 Clients are solely responsible for reviewing and approving the Contractor’s quotation, scope of work, materials, payment schedule, timeline, warranties, exclusions, assumptions, and variation terms before entering into a Renovation Contract.

6.4 Clients acknowledge that renovation and construction works may involve risks, including property damage, injury, delays, defects, permit issues, hidden conditions, cost overruns, noise, disruption, and disputes.

7. CONTRACTOR RESPONSIBILITIES

7.1 Contractors are solely responsible for all services they offer or perform, including pricing, quotations, site visits, measurements, materials, labour, subcontractors, safety, tools, equipment, workmanship, warranties, permits, insurance, compliance, taxes, invoicing, and legal obligations.

7.2 Contractors must provide truthful, accurate, and non-misleading information in all profiles, proposals, communications, quotations, documents, and User Content.

7.3 Contractors must comply with all applicable UAE laws, building regulations, health and safety requirements, labour laws, immigration laws, tax laws, consumer protection rules, and authority requirements.

7.4 Contractors are solely responsible for the acts and omissions of their employees, workers, subcontractors, agents, drivers, consultants, suppliers, and representatives.

7.5 Contractors must not represent that they are employed by, certified by, guaranteed by, or acting on behalf of renov unless we have given express written permission.

8. PAYMENTS, FEES, TAXES, AND PLATFORM MONETIZATION

8.1 Success-Based Commission Model: The Platform operates on a success-fee monetization model. Contractors are not charged any fixed fees for registering an account, browsing active leads, or submitting initial project proposals to Clients. Unless otherwise expressly agreed between the Company and the Contractor in a separate written agreement, a platform commission fee becomes legally payable by the Contractor to the Company only upon the successful awarding, acceptance, or execution of a Renovation Contract secured through or in connection with the Platform.

8.2 Commission Structure, Caps & Tax Inclusion:

(a) Standard Commission (VAT All-Inclusive): The standard Platform service fee is five percent (5%) of the total gross value specified in the approved Renovation Contract, including the value of any subsequent variation orders, material adjustments, or project scope expansions. This 5% Platform service fee is VAT-inclusive where UAE VAT applies. The Company will issue a valid UAE Tax Invoice showing the gross VAT-inclusive Platform service fee, the net service fee, and the VAT component calculated using the applicable UAE VAT tax fraction, currently 5/105 for a 5% VAT-inclusive amount. No additional VAT shall be charged on top of the stated 5% Platform service fee unless required by a change in applicable law or tax treatment. For invoicing purposes, VAT, net fee, and gross fee amounts may be rounded to the nearest UAE fils / two (2) decimal places using standard mathematical rounding. Where a Tax Invoice contains multiple line items, VAT rounding may be applied on a line-item basis as required or permitted by applicable UAE VAT rules.

(b) Maximum Commission Cap: To support high-value contracts, the maximum aggregate commission fee payable by a Contractor to the Company for any single, individual Renovation Contract shall be strictly capped at fifteen thousand United Arab Emirates Dirhams (AED 15,000), inclusive of UAE VAT.

(c) Discontinuation of Early-Bird Promotional Rate: An Early-Bird Promotional Rate of one percent (1%) of the total contract value, inclusive of UAE VAT, was originally available to early-stage Contractors on the Platform. This promotional rate was officially discontinued on 11 July 2026 due to the target number of registered Contractors on the Platform being reached, and the standard success-fee rate has since applied to all subsequent agreements.

8.3 Transparency and Reporting Obligations: Contractors are strictly required to upload the final agreed quotation, contract value, or milestone invoice into the Platform immediately upon project confirmation. Any deliberate underreporting of project values, split-contracting, or failure to clear the platform commission within seven (7) business days of receiving a payment from the Client shall constitute a material breach of these Terms, triggering immediate account termination, suspension of active leads, and formal debt recovery actions under UAE civil law.

8.4 Invoicing and Bank Transfer Payments: The Company shall generate and issue an official UAE Tax Invoice to the Contractor for any payable commission fees or penalties. Contractors are strictly required to settle all such invoices within seven (7) business days from the date of issuance via direct bank transfer (Wire Transfer / Local AED Transfer) to the Company’s official corporate bank account specified on the invoice. All bank transfer fees and processing charges shall be borne entirely by the Contractor, ensuring the Company receives the exact invoice amount in full.

8.5 Consequences of Fee Circumvention & Liquidated Damages: If the Company detects or proves that a Contractor has engaged in off-platform conduct or fee circumvention (including executing a Platform-generated lead outside the Platform), the Company shall suspend the Contractor’s account. To reinstate the account, the Contractor shall be liable to execute the following remedies, which the parties agree constitute a genuine pre-estimate of damages and not a contractual penalty:

(a) Actual Commission Recovery: Pay in full the platform commission (5% VAT inclusive) calculated based on the verified contract value, or in the absence of cooperation, a reasonable market valuation determined relative to the documented scope of work; AND

(b) Audit and Investigation Recovery Fee: Pay a compensatory administrative fee of five thousand United Arab Emirates Dirhams (AED 5,000) to compensate the Company for documented operational costs, compliance auditing, investigation overheads, and platform disruption.

Any administrative fee, recovery amount, liquidated damages amount, or damages claim stated in these Terms is without prejudice to the Company’s right to prove higher actual losses and is subject to any adjustment, reduction, or determination that may be made by a competent UAE court under applicable law.

8.6 Direct Billing and No Escrow: renov operates strictly as an intermediary billing aggregator for platform commissions owed by the Contractor to the Company. The Platform does not provide escrow services, digital wallets, or payment facilitation services for the underlying Renovation Contracts. All financial transactions, milestone payments, and settlements relating to a Project are conducted directly between the Client and the Contractor.

8.7 Limitation on Payment Intermediation: Any integration of third-party payment gateways on the Platform is solely for the convenience of processing Platform fees or corporate subscriptions. The Company does not collect, hold, route, or manage funds intended as project payments from Clients to Contractors, and disclaims all liability regarding financial disputes, chargebacks, or processing delays arising from direct User-to-User financial arrangements.

8.8 Platform fees are non-refundable unless expressly stated otherwise in writing or required by applicable law.

8.9 Project Payments Are Direct Between Users: Users acknowledge that all payments relating to the underlying Renovation Contract, including deposits, milestone payments, refunds, chargebacks, variation payments, material purchases, and final settlement amounts, are agreed, invoiced, collected, paid, refunded, and settled directly between the Client and the Contractor. The Company is not responsible for collecting, safeguarding, releasing, reversing, refunding, enforcing, guaranteeing, or resolving any such project payments.

8.10 Post-Award Cancellations and Commission Liability: The Platform operates strictly as an introductory matching service. Our service is deemed fully performed, and the platform commission fee becomes irrevocably earned and legally payable, at the exact moment a Client officially accepts a Contractor’s proposal, quote, or bid through the Platform. If the Client and Contractor subsequently experience a breakdown in their relationship, enter into a dispute, or voluntarily decide to cancel, suspend, or terminate the off-platform Renovation Contract for any reason whatsoever, such post-award events do not invalidate, waive, reduce, or refund the Contractor’s obligation to pay the Platform commission. The Company does not provide cancellation workflows for off-platform agreements and is not a party to any subsequent termination settlements between Users.

9. NON-CIRCUMVENTION AND OFF-PLATFORM CONDUCT

9.1 Users must conduct all Project-related communications, negotiations, proposal submissions, contract adjustments, payment arrangements, and related transactions through the official tools and channels provided or approved by the Platform, unless we expressly permit otherwise in writing.

9.2 Users must not directly or indirectly circumvent, avoid, bypass, reduce, or interfere with the Platform’s fees, billing mechanisms, subscriptions, commissions, lead fees, monetization model, or payment systems.

9.3 Before a Renovation Contract is finalized through the Platform, Users must not share or request direct contact details or payment details, including private phone numbers, personal emails, WhatsApp numbers, bank details, payment links, social media accounts, or alternative communication channels, where such sharing is intended to bypass the Platform.

9.4 Prohibited conduct includes:

(a) soliciting or accepting off-platform payments;

(b) moving negotiations off-platform to avoid fees;

(d) misrepresenting the Project value;

(e) cancelling a Platform Project and continuing it privately;

(f) using Platform leads for direct contracting outside the Platform;

(g) encouraging another User to breach these Terms.

9.5 If we reasonably determine that a User has attempted to circumvent the Platform, we may:

(a) suspend or permanently terminate the account;

(b) cancel access to Projects, leads, proposals, subscriptions, or features;

(d) claim damages where permitted by law;

(e) seek injunctive relief, damages, legal costs, and other remedies.

9.6 You acknowledge that fee circumvention may cause substantial harm that is difficult to calculate precisely.

10. COMMUNICATION MONITORING, PLATFORM AUDITING, AND DATA PROCESSING

10.1 To operate the Platform, protect Users, detect fraud, prevent fee circumvention, enforce these Terms, support complaint review while a Project remains active, improve services, maintain records, and comply with legal obligations, we may monitor, access, review, process, and audit communications and User Content exchanged through the Platform.

10.2 This may include messages, chat logs, uploaded files, proposals, bids, quotations, project documents, payment-related information, reports, reviews, ratings, and support communications. However, when a Project is marked as completed, the related official Client-Contractor discussion thread and chat attachments may be permanently deleted from active Platform systems in accordance with the Project completion and data retention rules described in these Terms and the Privacy Policy.

10.3 Lawful Basis for Processing: We process Platform communications, User Content, logs, and transaction records where necessary to operate the Platform, perform and enforce these Terms, prevent fraud and fee circumvention, maintain security, support complaint triage, protect our legal rights, comply with legal, tax, accounting, regulatory, and audit obligations, and, where required by applicable law, based on user consent or acknowledgment obtained through the Platform.

10.4 You acknowledge that communications made through the Platform are not private personal communications outside our operational control and may be accessed by authorised staff, contractors, service providers, compliance personnel, support teams, or technology systems for the purposes described above.

10.5 We will process personal data in accordance with our Privacy Policy and applicable data protection laws.

10.6 Users must not upload unnecessary sensitive personal data, confidential third-party information, government IDs, property access information, personal financial data, or private documents unless required for a legitimate Project, verification, compliance, or payment purpose.

10.7 You are responsible for ensuring that you have the right to upload, disclose, process, or share any personal data or documents relating to another person.

10.8 We may retain records for as long as reasonably necessary for business, legal, regulatory, accounting, tax, fraud-prevention, security, audit, consent, deletion-log, platform-integrity, and compliance purposes. Completed-project official discussion message content and chat attachments are not retained as a user-accessible archive after Project completion, unless retention is required by applicable law, court order, regulator request, or an active legal/security investigation.

11. USER CONTENT AND INTELLECTUAL PROPERTY

11.1 Users retain ownership of their User Content, subject to the license granted below.

11.2 By uploading, submitting, transmitting, or displaying User Content on or through the Platform, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, copy, display, reproduce, process, transmit, modify for formatting, translate, analyze, use, and distribute such User Content as necessary to operate, improve, protect, market, and provide the Platform Services.

11.3 You represent and warrant that:

(a) you own or have all necessary rights, licenses, consents, and permissions to upload and use your User Content;

(b) your User Content does not infringe any intellectual property, privacy, publicity, confidentiality, contractual, or other third-party rights;

(d) your User Content does not contain unlawful, defamatory, fraudulent, harmful, or malicious material.

11.4 We may remove, restrict, edit, disable, or delete User Content at our sole discretion, including where we believe it may be unlawful, infringing, misleading, harmful, unsafe, irrelevant, or in breach of these Terms.

11.5 Contractor Showcase Projects: Contractors are strictly prohibited from manually publishing, duplicating, or otherwise displaying details of any Project executed through the Platform as a portfolio, showcase, or case study without obtaining formal digital approval from the Client through the Platform's official verification workflow. Any attempt to bypass the Client approval system or solicit off-platform consent shall constitute a material breach of these Terms.

11.6 If you believe that content on the Platform infringes your rights, you may contact us at info@renov.at with sufficient details to identify the allegedly infringing content, your rights, and your contact information.

11.7 We may remove or disable access to allegedly infringing content without prior notice and without liability.

12. RATINGS, REVIEWS, RECOMMENDATIONS, AND SEARCH RESULTS

12.1 The Platform may display ratings, reviews, badges, rankings, availability, response times, portfolios, verification labels, search results, or recommendations.

12.2 Such information is provided for convenience only and does not constitute a guarantee, endorsement, certification, legal verification, quality assurance, or professional recommendation by us.

12.3 We do not guarantee that ratings or reviews are complete, accurate, current, reliable, unbiased, or representative of future performance.

12.4 We may moderate, remove, hide, reorder, or restrict reviews, ratings, profiles, badges, and search results at our discretion to protect the Platform, enforce these Terms, prevent abuse, or improve user experience.

12.5 Project Completion and Review: Upon physical completion of a Project, the Client may mark the Project as complete through the Platform and may submit a structured rating and text review regarding the Contractor's performance. Once submitted, the relevant Project may move to "Completed" status in the dashboards of the relevant Users.

12.6 Project Completion and Discussion Deletion: When a Client marks a Project as completed, the official Client-Contractor discussion board for that Project will be closed. The related discussion history, comment thread, messages, and chat attachments will no longer be available to either the Client or the Contractor. Before marking a Project as completed, Users are responsible for exporting or saving any discussion records, quotations, files, attachments, messages, or information they wish to keep. After completion, the official discussion thread may be permanently deleted from the Platform’s active systems and cannot be restored through the Platform. The Company is not responsible for any loss of messages, files, quotations, attachments, discussion records, or other information where a User completes a Project without first exporting or saving the relevant information. The deletion of the official discussion thread does not affect the Company’s right to retain limited non-content records where reasonably necessary or legally required for legal, tax, accounting, invoicing, commission, security, fraud-prevention, platform-integrity, consent, deletion-log, audit, or compliance purposes. Such limited records may include project identifiers, user identifiers, timestamps, completion records, accepted proposal records, platform invoice records, review records, showcase approval records, deletion logs, message counts, attachment counts, Terms acceptance logs, Privacy Policy acceptance logs, and similar metadata, but not the full official discussion message content or deleted chat attachments.

12.7 Portfolio Verification Workflow (Conversion to Showcase Project): A Contractor may request the Client's formal digital authorization to convert a completed contract into a public verified showcase project, including project descriptions and uploaded before/after photographs. The Client shall have the exclusive right to respond through the Platform using the available approval controls, including:

(a) Decline: the Client rejects publication, with or without a reason. The Contractor is prohibited from publishing the case through the Platform under that workflow, and direct off-platform solicitation to alter that decision is prohibited;

(b) Approve with Name: the Client grants the Company and the Contractor a non-exclusive, royalty-free, perpetual license to display the approved showcase project together with the Client's selected public identity markers made available by the Platform at the time of approval; and

(c) Approve Anonymously: the Client grants publication rights, but the Platform will obscure the Client's identity markers in the public display and replace the Client attribution with an anonymized verification label.

12.8 Verified Project Badge and Moderation: Showcase Projects that successfully pass the Platform's completion, review, approval, and publication workflow may be publicly marked with a trust indicator such as "Real Renov.at Client Review", "Shared with permission on Renov.at", "Verified Execution", "Real Order", or similar wording chosen by the Company. We reserve the right to moderate, hide, remove, or delete any approved Showcase Project if a dispute arises, if uploaded imagery or descriptions are misleading or non-compliant, or if continued publication would create legal, safety, privacy, or platform-integrity concerns.

13. NO PROFESSIONAL, TECHNICAL, LEGAL, OR ENGINEERING ADVICE

13.1 Any information, templates, suggestions, cost estimates, checklists, examples, messages, categories, labels, or guidance provided through the Platform are for general informational and administrative purposes only.

13.2 We do not provide legal, engineering, architectural, structural, technical, safety, financial, tax, insurance, or professional advice.

13.3 Users must obtain independent professional advice from qualified professionals where required.

14. PROHIBITED USE

14.1 You must not use the Platform to:

(a) violate any applicable law or regulation;

(b) commit fraud, misrepresentation, bribery, money laundering, sanctions evasion, or illegal activity;

(d) harass, threaten, abuse, impersonate, or mislead any person;

(e) scrape, copy, harvest, or misuse Platform data;

(f) reverse engineer, interfere with, overload, attack, or disrupt the Platform;

(g) introduce viruses, malware, bots, scripts, or harmful code;

(h) manipulate reviews, ratings, bids, rankings, or search results;

(i) create multiple accounts to avoid enforcement;

(j) use the Platform for any business or purpose not authorized by us.

14.2 We may investigate suspected violations and cooperate with law enforcement, regulators, payment processors, tax authorities, or other competent authorities where appropriate or required.

15. DISCLAIMERS AND CONSUMER APPLICABILITY

15.1 The Platform is provided on an "as is", "as available", and "with all faults" basis.

15.2 To the maximum extent permitted by applicable law and subject to statutory consumer protections that cannot be contractually waived by individual end-users, we disclaim all warranties, representations, guarantees, and conditions, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, security, uninterrupted access, error-free operation, and suitability.

15.3 We do not warrant that:

(a) the Platform will always be available, secure, uninterrupted, timely, accurate, or error-free;

(b) defects will be corrected;

(d) any User will act lawfully, honestly, safely, or professionally;

(e) any Project will be completed, paid for, or performed to any standard;

(f) any Contractor’s licenses, documents, insurance, ratings, or qualifications are valid, sufficient, current, or suitable.

15.4 You use the Platform and interact with other Users at your own risk.

16. LIMITATION OF LIABILITY

16.1 To the maximum extent permitted by applicable UAE law and subject to the mandatory statutory rights of individual retail consumers under UAE Federal Law No. 15 of 2020, we and our shareholders, directors, officers, employees, contractors, agents, affiliates, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, reputational, or economic damages, including loss of profit, loss of revenue, loss of goodwill, loss of data, business interruption, loss of opportunity, cost overrun, delay, or loss arising from or related to your use of the Platform.

16.2 To the maximum extent permitted by applicable UAE law, we shall not be liable for:

(a) Contractor defaults, negligence, misconduct, delays, defects, abandonment, unsafe work, poor workmanship, or non-compliance;

(b) Client non-payment, chargebacks, cancellations, misrepresentations, or access issues;

(c) structural failure, property damage, personal injury, death, fire, flood, electrical issues, plumbing issues, hidden defects, mold, hazardous materials, or unsafe site conditions;

(d) disputes regarding payments, materials, timelines, quality, variations, warranties, or refunds;

(e) decisions made by Users based on profiles, reviews, ratings, messages, proposals, or Platform information;

(f) loss caused by third-party payment processors, hosting providers, telecom providers, banks, government systems, regulators, or other third parties;

(g) unauthorized access, cyber incidents, data loss, or service interruptions, except to the extent caused by our proven gross negligence or wilful misconduct.

16.3 To the maximum extent permitted by applicable UAE law, our total aggregate liability arising out of or relating to these Terms, the Platform, or any User interaction shall not exceed the greater of:

(a) the total Platform fees actually paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim; or

(b) AED 1,000.

16.4 The limitation above applies whether the claim is based on contract, tort, negligence, strict liability, statute, restitution, misrepresentation, or any other legal theory.

16.5 Statutory Protections: Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded under applicable UAE law, including liability for fraud, wilful misconduct, gross negligence, death, personal injury, or any other liability that a competent UAE court determines cannot be limited or excluded. If any limitation in this Section is found invalid or unenforceable, that limitation shall be severed or modified to the minimum extent necessary, and the remaining limitations shall continue in full force and effect.

17. INDEMNIFICATION

17.1 You agree to defend, indemnify, and hold harmless us and our shareholders, directors, officers, employees, contractors, agents, affiliates, licensors, and service providers from and against any claims, demands, actions, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to:

(a) your breach of these Terms;

(b) your use or misuse of the Platform;

(d) your interaction, transaction, dispute, Renovation Contract, or Project with another User;

(e) your violation of any law, regulation, permit, license, approval, tax obligation, or third-party right;

(f) your fraud, negligence, wilful misconduct, misrepresentation, or unlawful conduct;

(g) any work, service, advice, material, labour, subcontractor, employee, or representative provided or used by you.

17.2 We may assume control of the defence of any matter subject to indemnification, and you agree to cooperate with us.

18. SUSPENSION AND TERMINATION

18.1 We may suspend, restrict, disable, or terminate your account, access, listings, proposals, projects, subscriptions, payments, or Platform features at any time, with or without notice, where we reasonably believe that:

(a) you breached these Terms;

(b) you provided false or misleading information;

(d) you created legal, financial, reputational, safety, fraud, compliance, or security risk;

(e) your conduct may harm Users, us, or the Platform;

(f) required by law, regulator, payment processor, bank, or competent authority.

18.2 Upon termination, your right to use the Platform immediately ceases.

18.3 Termination does not affect any rights, obligations, fees, liabilities, indemnities, or dispute provisions that accrued before termination.

18.4 User-Initiated Account Deletion, Project Completion, and Data Retention:

(a) Account Deletion: Users may request account deletion through the Platform or by contacting support. Following deletion, the User’s public profile and publicly visible account data will be removed from front-end directories and public Platform interfaces, subject to technical processing time.

(b) Project Completion: When a Client marks a Project as completed, the related official Client-Contractor discussion board, comment thread, messages, and chat attachments will no longer be available to the Client or Contractor and may be permanently deleted from active Platform systems.

(c) Permanent Account Deletion: Where the Company permanently deletes a deactivated account, account access, contact details, authentication credentials, sessions, and active official discussion content and chat attachments connected to that account may be permanently removed from active Platform systems. Historical review records, completed-project records, accepted proposal records, showcase approval records, invoice records, and limited non-content records may be retained where reasonably necessary for platform integrity, tax, accounting, audit, fraud-prevention, legal, dispute, or compliance purposes. Reviews or showcase approvals that were approved for display with the Client's name may continue to display the approved name attribution, while anonymous approvals remain attributed to an anonymous platform client label.

(d) Tax, Accounting, and Financial Record Retention: The Company may retain tax, accounting, invoice, commission, payment, accepted proposal, transaction, platform fee, VAT, corporate tax, and related financial records for at least seven (7) years following the end of the relevant tax period, or for any longer period required under applicable UAE tax, accounting, corporate tax, VAT, audit, or record-keeping laws and regulations.

(e) Limited Non-Content Record Retention: The Company may also retain limited non-content records where reasonably necessary or legally required, including project identifiers, user identifiers, timestamps, completion records, accepted proposal records, platform invoice records, review records, showcase approval records, deletion logs, message counts, attachment counts, Terms acceptance logs, Privacy Policy acceptance logs, security logs, fraud-prevention records, legal-claim records, complaint records, consent records, and compliance records.

(f) No Full Chat Retention After Completion: Unless required by applicable law, court order, regulator request, or active legal/security investigation, the Company does not retain completed-project official discussion message content or chat attachments as a user-accessible archive after Project completion.

(g) Storage Cleanup: Where chat attachments are stored through third-party cloud storage, deletion or cleanup may be performed on a best-effort operational basis. The Company may keep technical deletion logs, storage references, file counts, attachment counts, and audit metadata, but not the deleted attachment files themselves once cleanup has been completed.

(h) Deletion or Anonymisation: When retained data is no longer required for legal, tax, accounting, corporate tax, VAT, security, audit, fraud-prevention, consent, deletion-log, platform-integrity, dispute, or compliance purposes, the Company will delete, anonymise, or securely archive such data in accordance with its internal retention procedures and applicable law.

18.5 Operational Effects of Suspension: Immediately upon the suspension or termination of a Contractor’s account due to a breach of these Terms, fee circumvention, or suspected fraud:

(a) The Contractor’s public profile, portfolios, badges, and credentials will become completely invisible to all current and prospective Clients on the Platform.

(b) All active listings, proposals, bids, and quotes submitted by the Contractor for any open Projects will be automatically hidden, archived, or cancelled.

(c) The Contractor will immediately lose access to the dashboard, communication tools, chat histories, and lead notification systems.

19. CHANGES TO THE PLATFORM AND TERMS

19.1 We may modify, suspend, discontinue, restrict, or replace any part of the Platform at any time without liability.

19.2 We may update these Terms from time to time. The updated version will be posted on the Platform with a revised "Last Updated" date.

19.3 Where required or appropriate, we may notify Users by email, in-app notice, account message, or other reasonable means.

19.4 Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms.

19.5 If you do not agree to updated Terms, you must stop using the Platform.

20. FORCE MAJEURE

20.1 We shall not be liable for any delay, failure, interruption, loss, or damage caused by events beyond our reasonable control, including acts of God, fire, flood, storm, epidemic, pandemic, war, terrorism, civil unrest, labour disputes, government action, court orders, regulatory changes, sanctions, power failures, internet failures, telecom failures, payment network failures, cloud provider failures, cyberattacks, security incidents, or failures of third-party service providers.

21. SANCTIONS, AML, ANTI-BRIBERY, AND COMPLIANCE

21.1 You represent and warrant that:

(a) you are not subject to UAE, UN, US, EU, UK, or other applicable sanctions;

(b) you are not located in, resident in, incorporated in, or operating from a sanctioned jurisdiction where such activity would be prohibited;

(c) you will not use the Platform for money laundering, terrorist financing, bribery, corruption, tax evasion, fraud, sanctions evasion, or unlawful activity;

(d) all funds used in connection with the Platform and Projects are from lawful sources.

21.2 We may conduct sanctions, AML, fraud, identity, payment, and compliance checks at any time.

21.3 We may refuse, suspend, or terminate services and report activity to competent authorities where required or appropriate.

22. THIRD-PARTY SERVICES

22.1 The Platform may contain links, integrations, tools, payment systems, maps, messaging tools, analytics tools, cloud services, or other services provided by third parties.

22.2 We are not responsible for third-party services, content, availability, security, errors, fees, actions, omissions, or terms.

22.3 Your use of third-party services is at your own risk and may be subject to separate third-party terms and privacy policies.

23. CONFIDENTIALITY

23.1 Users may receive confidential or commercially sensitive information from other Users, including quotations, property details, drawings, access information, business information, pricing, and project documents.

23.2 Users must use such information only for the relevant Project and must not disclose, misuse, sell, publish, or exploit it for any unrelated purpose.

23.3 This clause does not limit our rights to access, process, monitor, retain, or disclose information as described in these Terms and the Privacy Policy.

24. GOVERNING LAW AND DISPUTE RESOLUTION

24.1 These Terms and any dispute, claim, or controversy arising out of or in connection with them, the Platform, or the Platform Services, including non-contractual disputes or claims, shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws applicable in the Emirate of Dubai.

24.2 Any dispute between a User and us shall first be submitted to us in writing at info@renov.at with a detailed description of the dispute, supporting documents, and the requested remedy.

24.3 The parties shall attempt in good faith to resolve the dispute amicably for a period of thirty (30) days from the date we receive the written dispute notice.

24.4 DIFC Courts and Small Claims Tribunal Jurisdiction: If the dispute is not resolved amicably within the thirty (30) day timeline specified in Section 24.3, the parties expressly agree in writing to submit to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre ("DIFC Courts"). To the extent the dispute falls within the jurisdictional limits and procedural rules of the DIFC Courts Small Claims Tribunal ("SCT"), the dispute shall be referred to and finally resolved by the SCT. Where the dispute does not fall within the SCT’s jurisdictional limits or cannot be heard by the SCT, it shall be referred to and finally resolved by the competent division of the DIFC Courts.

24.5 Nothing in this section prevents us from seeking urgent injunctive, interim, protective, or equitable relief in any competent court where necessary to protect our rights, intellectual property, confidential information, Platform operations, Users, fees, or business interests.

25. NOTICES

25.1 We may provide notices by email, in-app notification, dashboard message, website posting, or any other reasonable electronic method.

25.2 Notices to us must be sent to info@renov.at unless we designate another contact method.

25.3 You are responsible for keeping your contact details accurate and up to date.

26. GENERAL TERMS

26.1 Entire Agreement: These Terms, together with the Privacy Policy and any additional policies or written agreements expressly incorporated by reference, constitute the entire agreement between you and us regarding the Platform. Both documents identify Guestr Technologies FZ-LLC as the operator and control mechanism of the Platform infrastructure, utilizing unified support networks via info@renov.at.

26.2 Severability: If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

26.3 No Waiver: Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.

26.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction, including in connection with a merger, acquisition, restructuring, sale of assets, or corporate reorganization.

26.5 No Partnership: Nothing in these Terms creates a partnership, employment, agency, joint venture, franchise, fiduciary, or representative relationship between us and any User.

26.6 Survival: Clauses relating to fees, non-circumvention, data retention, intellectual property, disclaimers, limitation of liability, indemnification, disputes, governing law, confidentiality, and any provisions intended to survive shall survive termination.

26.7 Language: These Terms may be made available in multiple languages. In case of conflict, the English version shall prevail unless required otherwise by applicable law.

27. CONTACT

For questions, notices, complaints, legal requests, or support, contact:

Guestr Technologies FZ-LLC

Website: renov.at

Email: info@renov.at